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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Disney+

I was told I would not be charged for Disney+ and due to an error I would receive a credit on my account for the subscription dated back to Feb 2023.Why is the credit not showing and the charge for the extra is?

Resolved! Data roaming

Hello, I am going Morroco tomorrow and just wanted to check it if it is okay to use my data?

Resolved! New Sim required

HiMy iphone does not appear to be working properly. It has been checked out and all the setting are as they should be but when out and about I am not receiving any iphone messages and can only send texts. I cannot access my emails. The iphone is not ...

Resolved! My bill

Hello, I changed my contract but have still been charged, can you help?

Resolved! My O2 app

My o2 app wont let me log in and it’s been way over 48hours. More like 2 weeks. I’m on holiday and just wanna see what’s going on with my plan after I was switched from virgin to O2 without anyone telling me as I’m on holiday and have no idea if I’m ...

Resolved! Overcharged

Hello I am being overcharged each month

Resolved! Charges

We have been charged £42 for data usage in Albania - but we have not been to Albania. We have been to Greece in the last 2 weeks and then the UK and no where else. Please can you explain and/or deduct the charges. Thanks, Sarah

Resolved! cancel direct debit payment and contract

I want to cancel my contract and end dd payments

Resolved! Contract payments

I have received a text telling me that I need to urgently pay my bill or my out of bundle usage will be stopped and removing my recurring bolt ons. I am confused about when the payments go out because one thing is telling me it was due on 7th and the...

Resolved! App glitches

Hello everyone. I recently bough a new sim, o2 pay as you go, and have a lot of glitches in the app. I constantly get "Something went wrong screen" in some sections of the app, when I restarted the phone, o2 started to bombard me with sms messages "S...

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