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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! account and app

i already have an o2 account ,but my other phone was with virgin which has just changed to o2 can i add to my existing account and app or do i need a seperate one for each phone

Phone returned 4 weeks ago within cancellation period and still waiting for contract to Be cancelled

At the end of May we ordered a new phone contract for my husband who was moving to O2 from EE. I have been an O2 customer for 20 years with no issues. It took over 2 hours to place the hour, another hour talking to IT department as issues confirming ...

Resolved! Disney+

I was told I would not be charged for Disney+ and due to an error I would receive a credit on my account for the subscription dated back to Feb 2023.Why is the credit not showing and the charge for the extra is?

Resolved! Data roaming

Hello, I am going Morroco tomorrow and just wanted to check it if it is okay to use my data?

Resolved! New Sim required

HiMy iphone does not appear to be working properly. It has been checked out and all the setting are as they should be but when out and about I am not receiving any iphone messages and can only send texts. I cannot access my emails. The iphone is not ...

Resolved! My bill

Hello, I changed my contract but have still been charged, can you help?

Resolved! My O2 app

My o2 app wont let me log in and it’s been way over 48hours. More like 2 weeks. I’m on holiday and just wanna see what’s going on with my plan after I was switched from virgin to O2 without anyone telling me as I’m on holiday and have no idea if I’m ...

Resolved! Overcharged

Hello I am being overcharged each month

Resolved! Charges

We have been charged £42 for data usage in Albania - but we have not been to Albania. We have been to Greece in the last 2 weeks and then the UK and no where else. Please can you explain and/or deduct the charges. Thanks, Sarah

Resolved! cancel direct debit payment and contract

I want to cancel my contract and end dd payments

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