Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

mobile wont accept my pin

Can I reset my phone without losing my important data

stolen phone and Getting a new sim

I am so frustrated right now with O2. My Phone was stolen 2 weeks ago and i went into store to get a new sim and report the phone stolen. Even though they triad multiple times I could not pass the security checks in the store, but i could pass when t...

Move over from Virgin Media mobile

Hi thereI've been an O2 member having bought a 3 year contract of device and sim. I was on Virgin Mobile which I understand has now transferred to O2. Can I merge all my prev Virgin mobile into this one MyO2 and how do I do that? I've not even tried ...

Resolved! Cancel the contract

I would like to know if I want to cancel my contract, which steps I need to take to cancel my actual contract. And I also would like to no if I need to pay something to finish my contract. Thanks in advanced

Resolved! Lost my sim and cannot log into my account

I lost my O2 sim and cannot log into my account. Please advice/support!

logging in to my account

Good evening I am in a head spin with the log in. I currently have an account with o2 on a sim only which was included in a recent upgrade on my Virgin Media account but I don't use it as I already have a contract with Virgin Media with 2 mobile no's...

Resolved! Fraud

Please can you help me change my memorable word. Fraudster a just rang and they asked me to confirm it, so I know they know what it was

Resolved! Bill

Hi its Elizabeth kitchen here, I'm wondering if I can come to an arrangement to pay my August bill, I'm struggling financially, but don't want my phone cut off

Closing account

couple of days ago I spoke to one of your colleague on phone and have asked to cancel my o2 account as I have never used and I have been paying over the term and it is coming to end of this month 25th September 2023, and I don’t want to renew, an wan...

My phone is cut off

Hello . My name is Nila Isabella Osorio casas. I'm a O2 customer, I need some assistance please my phone is cut off . I have a other bill coming I haven't even use my phone . I'm really having trouble paying my bill . I would like to speak to someone...

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