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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

weird emails about changes

I'm getting emails about this but I haven't done anything to my account? The I got another one saying someone about an order and returning my phone from noreply@s-email-02 We're just confirming that we've now added your out-of-bundle charges reductio...

Change to Sim only plan

My contract ends this month. I have reached the end of my credit agreement and wish to change to a sim only deal. How do I do this?

Account

Cant log in to my account

Resolved! Add another device

Hi, we currently have 2 contract accounts and I’m wanting to add a payg account to my app. How do I do this?

Billing charges

Hi just wanted to ask why am I charged £57.50 this month

Aerial Direct Communications, possible scam

I have been getting lots of phone calls over the past couple of months from the above company saying that they are in partnership with 02. They say they can make my contract cheaper. I spoke to them today and said I thought they were scammers. I have...

new contract not showing

I changed my contract on Monday - it is still not showing on my account - can you check what has happend please? This is my third attempt at contacting O2 - I have not been responded to on a previous forum and I have been hung up on when trying to ge...

Error with app sign in

I tried logging into My O2 App and it is saying that there is an error with my credentials and that I cannot login at this time. I also says that new customers may take up to 48 hours to be able to login to My O2. I have a plan that I have had for ab...

Payments

Why do I seem to have 3 different account numbers and one of them keeps sending me emails saying that I am in arrears yet my bill as been paid.

Resolved! Payment

Hello I have recently received a letter to say I will be cut off as I have not yet paid my bill I have paid my airtime bill for last month, but still an outstanding balance, the letter informes me it’s been taken to credit agreement to assign any out...

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