My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8577 Views
  • 1 replies
  • 1 kudos

problem logging in

joined O2 months ago but everytime I try to log in it says " new to O2 .wait 48 hours " still won't let me log in even though I've changed my password many times

stevenm1 by Level 1: Joiner
  • 393 Views
  • 2 replies
  • 0 kudos

Connect to O2

Hi, I’m not able to connect to my O2 account anymore. It says my “contact number could not be updated”. I haven’t changed my phone number. Can you please help?Thank you.Kind regards,Morgane Guillou

Fraud Scam

Hi can anyone help. I reported a scam thru email provided on my o2 account given regarding fraud. I even spoke to customer service on phone before to check my account was safe. I was told my account not been affected and all ok. So i contacted fraud ...

Anonymous by Not applicable
  • 2671 Views
  • 16 replies
  • 0 kudos

Sim unbar

Hi, I am away from the country and would like to know how to unbar my sim. I tried on the app, is requesting a verification code however I cannot receive the texts. I cannot contact O2 via calls as they too aren’t connecting. Is there an email I can ...

AOlu by Level 1: Joiner
  • 568 Views
  • 2 replies
  • 0 kudos

Top up

Hi I tried to top up £10 on o2 and it took £5 

Mia03 by Level 1: Joiner
  • 303 Views
  • 2 replies
  • 0 kudos

Not able to log into account on new phone

Hii am unable to log into my o2 app on a new phone (username and password are correct). Even on website, I can login to O2, but when I go to My O2, it asks me for username and password again and also does not let me log in ( I get a something went wr...

NINA4 by Level 1: Joiner
  • 440 Views
  • 2 replies
  • 0 kudos

iPhone 14

Hiya I purchased a iPhone 14 last night I’m just wondering if I will have it by today

Rg25 by Level 1: Joiner
  • 289 Views
  • 1 replies
  • 0 kudos

how to enter security code

I'm attempting to sign in, you have sent me a security code but there is no field on the screen to enter it How to I proceed?

DH10 by Level 1: Joiner
  • 598 Views
  • 1 replies
  • 0 kudos

My O2 name

Hi. I just contacted customer services in order to change my name, however it is still showing the previous name and my name haven't changed yet. What should I do and how long should I wait?

My account

I’m trying to log on to my account and it says my phone number xxxxxxxxxxxx is associated with another user. Can you help please? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

JulieMac by Level 1: Joiner
  • 449 Views
  • 2 replies
  • 0 kudos