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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8609 Views
  • 1 replies
  • 1 kudos

password reset for my02 will not work

I have tried repeatedly to reset my password, each time you send me a nonsense email via Macafee stating that the urls are unsafe. This appears to be a long standing problem via resaerch I have done. What is going on and how can I reset my password s...

Sooey by • Level 1: Joiner
  • 4078 Views
  • 1 replies
  • 0 kudos

Not registered on network

We are unable to make calls on both my wife's and mine mobile phone. When we attempt to to make a mobile call on both phones all we get is "Not registered on network". We assume that this means that that there is something not working with the O2 mob...

Sim swap

Why I am not able to swap my sim

Rahim1 by • Level 1: Joiner
  • 297 Views
  • 1 replies
  • 0 kudos

My O2 App Login Issues

Hi Been getting this message when trying to login to My O2 via app. 'Oops. My 02 isn't available to you yet.Don't worry, you can still manage your account in My 02 for web.' I can login to web version but it doesn't show bills, usage, etc. I have bee...

MCH10 by • Level 1: Joiner
  • 1251 Views
  • 7 replies
  • 0 kudos

Log on to O2app

Hi, Ive used the o2 app for years, now I can’t log on and the message says we’re not ready for you? many ideas?if I go on the web onto my account I can’t look at billy or details

Ddinbych by • Level 1: Joiner
  • 289 Views
  • 1 replies
  • 0 kudos

unable to log into account

I cant log into my account on the website or the app. I have been a user for over 10 years and had the app which has been working all this time. Now i cant log into the full account and it keeps saying we are having problems, the app is not available...

Vking2 by • Level 1: Joiner
  • 369 Views
  • 1 replies
  • 0 kudos

My O2

Any idea when the my o2 part of the website is to be up and running again? It’s not worked since Friday!

My o2

It's not working 

Uday by • Level 1: Joiner
  • 268 Views
  • 1 replies
  • 0 kudos
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