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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

I recived a contract which I never signed for

Hi, I received am O2 contract for mobile attached to the new Virgin media contract.But I've never asked to join O2 or change my mobile provider. I've aslo received an email that my payment has been changed with an account number. What do I need to do...

My bill

I got an Sms informing me about a change in my phone bill and I doubt the authenticity of that information because I just had price change

Unknown number issue

Resolved! Phone stolen

Good afternoon, I am writing to say that my phone has been stolen and I don’t know what I should do! I’ve reported it as stolen to the police but I don’t wanna keep paying it if it’s been stolen. please helpKate Offler

My 02 issues

I have just looked on my o2. I did have 3 mobile numbers under my account but for some reason there is now only 2. I wanted to access the bill of the 3rd one but I am unable to access it as the number has disappeared. Many thanks

Extras. - redeem now not working

I’m clicking redeem and not working

Signal

I've noticed over the last 6 months or so, the signal has been awful. I used to have 4G with at least 3 bars but over this period I rarely get 4G at home. Customers call me at home and the signal is that bad the phone keeps cutting out, a little emba...

Upgrade device only ans keep previous sim

I want to keep my current sim and airtime plan, I need to upgrade my device only however cannot see the option online. I intend to use it previous sim in my new one. Can I upgrade my device only?

Tariff change

I spoke to 5 people on the phone yesterday asking for help. I currently use £15 rolling plan where I have used all data so changed to a £30 plan thinking it would start when I paid. But found out it doesn’t start till the end of the month. I have tri...

Resolved! Age verification

I cannot access any adult content on my mobile network. Even the simplest of things. I am 29 years of age..

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