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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Rolling Plans

Up until June 2023 I had a five pound big bundle with O2 which I was very happy with. Unfortunately when my debit card expired in May 2023 as I was living in Cyprus at the time I never received my replacement card and was unable to continue with the ...

Resolved! Voicemail timing

How do I adjust the time before voicemail kicks in?

Resolved! App not available, no info on my account on website

I was just trying to check on my account to check the billing and see what bolt ons I have and all of a sudden I am unable to log in to my o2, it says this isn't available to me yet? It then brings Mr to log in on the website but there are no details...

Resolved! My account

I can’t log into my own account even tho my details are correct

Entering new address in a new build when postcode address is not recognised by O2

Hi I have moved house. My new home is a new build and when I put in the postcode on my O2 in order to change my details, it offers a small number of properties on this street but not the one I live in. In the absence of being able to enter this manua...

Identification on account details

I spoke to one of the O2 customer assistant this morning regards this regards my O2 account details.I was told to expect a an email to request for my identity details.

Resolved! Using phone in South Africa

Hi I will be travelling to South Africa soon, will I be charged extra for using my phone data and roaming?

I recived a contract which I never signed for

Hi, I received am O2 contract for mobile attached to the new Virgin media contract.But I've never asked to join O2 or change my mobile provider. I've aslo received an email that my payment has been changed with an account number. What do I need to do...

My bill

I got an Sms informing me about a change in my phone bill and I doubt the authenticity of that information because I just had price change

Unknown number issue

O2

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