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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Refund

Hi how do I request a refund

Suspicious text.

I received a text purporting to be from O2. It said that I was currently out of my minimum contract term and my Airtime Plan is £35.61. I don't recognise this figure. It also said that I could choose to stay on the same tariff or move to another tari...

Resolved! AirPods 2nd Generation

I purchased a new Apple Watch with an offer for AirPods for £1 with a code. I ordered the AirPods but the delivery hasn’t arrived then got a message saying the code has been cancelled and a new one being sent. Haven’t received anything since. Can any...

Resolved! Unblock phone

Hi I need the PUK No for my phone please

Resolved! Historical data usage

Please could somebody point me to where I can find out my gb data usage across the last two years? I can see on the main 'myo2' page the data usage for the last six months back to January, but not further back than that. Where can I get the more hist...

New client

Hello I have an order and I can’t log in to my app to check it

Resolved! Unable to log into my account

Hi I have been unable to log into the 02 app, I have got both my user name and password correct but it says that my o2 is unavible to me at the moment and to wait a few days but the problem has been going on for months

Resolved! My O2 not working

My log in isn't working at all, I have reset my password but it's saying I have nothing on my account....I should have two contracts that I am certainly paying for. I want to view a bill as I've incurred extra charges according to an email I've recei...

Resolved! Cant access my O2

Hi, I recently changed from a sim only contract through a 3rd party but with O2. When I try to log in, it doesnt allow me to. My number is **********. Charlotte [Mod edit: Please do not share personal details as your posts are visible to the public. ...

Resolved! Credit

I have been given credit for lack of service but i can't find it on my account.

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