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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Transfer to a cheaper provider

Hello I am looking to transfer to a cheaper sim-only please can you advise how to do this? thanks

Unknown charge

Why was I charged for the following: Hello Aaron, Your bill for account *********** is £8.00 this month. To view it, just go to www.o2.co.uk/myo2/viewbill. Turn off your wifi and you won't need a username or password. We'll take payment on 05/07/2024...

Cannot get into my app

I cannot get into my appp

change phone number

I want to change my phone number, but keep the same plan. How do I do this?

Terminate o2 number

I am no longer in the UK. I want to leave o2 as I have no more purpose to use the company. My contract has ended in 2023 as well. It has mentioned to login. I also can no longer make phone calls for some reason. Can someone help me? Thank you for the...

Pac code

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Number change

Hi I need to change my number due to nuisance calls

Extra charge of £6.65 on this month’s bill. Why?

Why have I got an extra charge of £6.65 this month

O2 has blocked sim due to someone pretending to be me

Yesterday I received a call from 02 asking is my phone was lost/stolen, I responded no and it turns out someone pretending to me had called up to report it lost.At the same time of the call I was receiving calls from a private number which when you a...

Sim only contract

I can get a new SIM only deal with USwitch for £9.99 per month, are you able to match this please?

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