Solved: Re: Want to send my device back as rhey didnt tell...

K- · ‎10-11-2021

How do i send my new device back, as they have told me i have 2 bill dates now one for airtime and another for device, i just want to cancel it and send it back and just stay on my normal tariff

MI5 · ‎10-11-2021

@K-

Read this carefully.

It tells you all you need to knpw https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

TallTrees · ‎10-11-2021

Hi @K-

Welcome to the o2 Community forum

You will need to inform o2 customer services and request a return envelope

You can contact o2 on social media

Facebook Twitter or Instagram

Send them a message

HAPPINESS IS BEE SHAPED

MI5 · ‎10-11-2021

@K-

Read this carefully.

It tells you all you need to knpw https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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