Solved: Unable to call or receive calls

Omg555 · ‎24-11-2020

When I attempt to accept a call it is rejected.
When I try to call my speaker icon goes dull and I am unable to connect the call.
iPhone 7 user

MI5 · ‎24-11-2020

@Omg555

Try your sim in another phone to see if it is the phone or sim at fault?

If sim, contact O2 for a new one Guide: Coronavirus Community Help and Support

If phone, contact Apple to diagnose the fault https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-11-2020

@Omg555

Try your sim in another phone to see if it is the phone or sim at fault?

If sim, contact O2 for a new one Guide: Coronavirus Community Help and Support

If phone, contact Apple to diagnose the fault https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Omg555 · ‎24-11-2020

Thank you
Checked sim.. was ok.
Apple ran some tests and said to bring phone into shop for further tests.
Thanks for pointing me in the right direction

MI5 · ‎24-11-2020

Best of luck.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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