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Tranferred from virgin having ongoing issues

Toddy553
Level 1: Joiner
  • 1 Posts
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on ‎23-05-2024 07:57

on ‎23-05-2024 07:57

When I took the sim card from O2 my phone number and email were registered to O2 with an old wifi account probably Maccies. Back in the day. Ever since joining never been able to log into the MyO2 app,. tried customer services who had registered a 1 digit out email address, probably because it was easier. tried and tried to get this changed to no avail any help from anyone appreciated?

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MI5
Level 94: Supreme
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Registered:

on ‎23-05-2024 08:05

on ‎23-05-2024 08:05

@Toddy553 

Try messaging O2 on social media.

They have a bit more knowledge than the outsourced customer service.

Guide: How to find help & contact O2 

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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