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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8465 Views
  • 1 replies
  • 1 kudos

Resolved! My o2

I cant log into my o2 app. Been registered for years so don't see why I can't get into app to check my account.

Dave42 by • Level 1: Joiner
  • 714 Views
  • 5 replies
  • 0 kudos

Resolved! Change account to my sons name as it’s for his phone

I’ve had this contract for my son for several years, now would like to transfer it to his name and not sure how to do this. Keep the same number but he may wish to change the sim as is now sim only. Perhaps to a cheaper tariff once transferred to his...

Darren25 by • Level 1: Joiner
  • 421 Views
  • 2 replies
  • 0 kudos

Resolved! No response from O2 regarding Fraud on my account ongoing at 3 months

I discovered in Feb that several items had been ordered from my account. NOT by me. Have rung O2 nearly every week and have been told that fraud would ring me back.. Guess what still no response. I was also informed that my phone would NOT be cut off...

SkyePye by • Level 1: Joiner
  • 446 Views
  • 1 replies
  • 0 kudos

Cancelled order processing or whatever?

So I ordered an S24 Ultra 5G 512 with a 25gb plan but 2 hours later I realised the price difference between the 512gb and 1tb versions is practically nothing. So I cancelled the order and got my £50 upfront refunded and now when I try to upgrade, it ...

Resolved! I can’t access my 02 account

Hi I can’t open my 02 app. It keeps there’s a problem I have no devices however my last bill has just came threw 3x the amount it should be and I can’t see why or access the app

Clare25 by • Level 1: Joiner
  • 490 Views
  • 1 replies
  • 0 kudos

Lost or stolen

I reported my phone as lost or stolen but recently found it. Can o2 unblock it.

User_1205 by • Level 1: Joiner
  • 366 Views
  • 2 replies
  • 0 kudos

Can’t get into my o2 account

I am trying to view my usage, and payments. I keep getting the message woops something has gone wrong contact us.

Jester12 by • Level 1: Joiner
  • 414 Views
  • 2 replies
  • 0 kudos

Resolved! Phone use next week in Poland

Morning I'm off to Krakow Poland next week on a city break - tye hotel has free WiFi but will I be charged if i use my phone away from that free WiFi? Or will it be in my normal allowance? Please

Lisa52080 by • Level 1: Joiner
  • 509 Views
  • 2 replies
  • 0 kudos
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