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Signal Issues

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Ibbotson1
Level 1: Joiner
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on ‎24-08-2023 10:13

on ‎24-08-2023 10:13

I have always had very poor mobile signal at home, 1 bar if lucky. I have switched my wife's phone to wifi calling but do not have that option on my Apple XR model. I note when checking network status on my O2 app it is saying that a phone mast close to me is not working. This has been showing this for a long time and if this is the issue regarding poor signal at home when is the mast going to be fixed. O2 please advise.

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MI5
Level 94: Supreme
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on ‎24-08-2023 10:17

on ‎24-08-2023 10:17

@Ibbotson1 

O2 need to enable wifi calling on your account but no one can give you a timescale for repairs unfortunately.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152090 Posts
  • 651 Topics
  • 28927 Solutions
Registered:

on ‎24-08-2023 10:17

on ‎24-08-2023 10:17

@Ibbotson1 

O2 need to enable wifi calling on your account but no one can give you a timescale for repairs unfortunately.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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