Repeated failure requesting PAC Code

[ThomasH1]

I requested a PAC Code on Saturday evening (3 days ago) by phoning O2's helpline, as directed from the O2 website. I had previously tried texting and going through MY O2, the other options suggestion online, with neither option working. I was told that I couldn't be given a PAC Code over the telephone and had to email print.data@o2.co.uk - 24 hours later I received a delivery failure message back from postmaster. I called again last night and was told there was no 'dot' in the email address, so emailed printdata@o2.co.uk - I have just received another delivery failure message, again after a 24 hour wait. 

Are O2 deliberately withholding my PAC Code from me?

[MI5 · Accepted solution]

@ThomasH1 

Sounds like complete rubbish.

Guide: How to get your PAC [June 2021 Update] 

Keep trying O2 or message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[ThomasH1]

Thanks, I have copied the above message into a facebook chat - let's see if they respond.....

[pgn]

Nudge them occasionally @ThomasH1 - keep on until they engage. FB messenger or X DM (Twitter) are staffed by the same team. Good luck.

[MI5]

You're welcome @ThomasH1 

[ThomasH1]

Thank you both,

After several hours chatting on facebook messenger and a fair amount of nudging, I finally received my PAC code.

Who knows what the printdata (or variant of) email address was supposed to be, ah well.

Thanks again

Tom

[MI5]

Complete mystery @ThomasH1 

Glad you're sorted.