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Refund

TazoTv
Level 1: Joiner
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I had an upfront £30 payment that came out my bank when I tried to order a new phone on contract. However, I couldn’t get the phone so should I not have my money refunded.

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MI5
Level 94: Supreme
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@TazoTv 

O2 don't have the money.

Your bank is holding it and will be the ones to return it to you in a few days time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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