Solved: My o2 app has stopped showing my balance

darrenney02 · ‎29-11-2021

As of the day I have noticed my o2 app now says where it should show my balance. Now says something went wrong. We can’t show your balance right how. Please try again later.
Yet if I got to My o2 website it shows my balance.
Is the My o2 app playing up.

Darren

MI5 · ‎29-11-2021

@darrenney02

There is a known issue with payments, bolt ons and some other services which O2 are working on and hope to have fixed overnight.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-11-2021

@darrenney02

There is a known issue with payments, bolt ons and some other services which O2 are working on and hope to have fixed overnight.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

darrenney02 · ‎29-11-2021

Thanks for your quick reply and info.

Darren

MI5 · ‎29-11-2021

👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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