Lost sim

[Milliedavies]

Hey, I’ve lost my sim and I’m in Australia I’ve tried to log into my O2 but saying they need to text me to verify I’m me. Please help 

[TallTrees · Accepted solution]

Hi @Milliedavies 

Welcome to the O2 community 

You should report your sim lost.

O2 then will send out a new sim to your UK address.

These are the guides and how to contact o2 customer services 

This contact includes social media which may help you.

You can use Skype to call from abroad 

Guide: A Guide to Skype 

Guide: Lost or Stolen O2 Device? - How to Report it 

(A sim is a device)

Guide: How to find help & contact O2 

Reporting your sim lost will help with restricted unauthorised use charges see information. 

[Cleoriff]

@Milliedavies 

After you've followed the excellent advice given by @TallTrees above, think about using a local PAYG sim.

You can stay in touch with family and friends via FB Messenger or Whatsapp over Wifi.