Live chat need to speak to an agent about debt

[DaveLennon]

Why have 02 disbanded the live chat help

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

– give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

 Guide: How to find help & contact O2 

[DaveLennon]

I need to know who is 02 debt collectors please 

[Enlli]

Live chat is reached through the Help section in MyO2 

However, you would be better off calling Payment Management 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

You can download and use Skype to ring the 0800 number free

Guide: A Guide to Skype 

[jonsie]

O2 normally use Moorcroft for debt collection

[Enlli]

Usually Moorcroft Debt Recovery

But could be different 

If you have been passed to debt recovery you will have to deal with them not O2

[jonsie]

Moorcroft Debt Recovery (mdrl.co.uk)