Is this a scam email?

[AEI]

Hi, I'm new to this forum but have just had an email from my02@o2mail.co.uk and I'm not sure if it's real or a scam. It literally just said this....... Your SIM swap request is successful. Activation may take up to 24hrs.

but I have not requested a SIM Swap. We did swap my sister from Vodafone to O2 back in April, but she had the temp number for a couple of days then we got all the info 

From: O2 <myo2@o2mail.co.uk>
Sent: Monday, May 15, 2023 12:27:55 PM
To: info deleted here as this was my email addrsss
Subject: SIM swap request is successful.

Your SIM swap request is successful. Activation may take up to 24hrs.

____________________________________________________________________

Then it just had a disclaimer about saving paper see below

Save Paper - Do you really need to print this e-mail?

This email contains information from Virgin Media and/or Telefonica UK Limited (O2) and may be confidential and legally privileged. Statements and opinions expressed in this email or any attachment may not represent either those of Virgin Media or Telefonica UK Limited. Any representations or commitments in this email or any attachment are subject to contract.  The information in this email is intended solely for the attention of the addressee(s) and if you are not the intended recipient please delete it (including any attachment) from your system, and be aware that any disclosure, copying distribution or use of any of this information is not permitted. 

If you are in receipt of a suspicious email or you have received an email in error from Virgin Media, please report it to www.virginmedia.com/netreport, or for Telefonica UK Limited (O2), please report it to www.o2.co.uk/help/safety-and-security.  

Registered offices: 

Virgin Media Limited, 500 Brook Drive, Reading, RG2 6UU. Registered in England and Wales: 2591237

Telefonica UK Limited, 260 Bath Road, Slough, Berkshire SL1 4DX. Registered in England and Wales: 1743099

VMED O2 UK Limited, Griffin House, 161 Hammersmith Road, London, United Kingdom, W6 8BS. Registered in England and Wales: 12580944

[MI5 · Accepted solution]

@AEI 

The domain is legit but email may have been sent in error or by someone else for nefarious means.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call 202 from your phone.
Thanks