I received the following email from O2, after changing to another provider:
"We would like to send you a refund of £11.93. Please sign in to or register for My O2 here and provide your bank account details." I go to said place via the hyperlink and after logging in four times (all correctly) and O2, verifying my email and sending me three six digit codes (and you wonder why I've left) I arrive at My O2, with no information about my bill, nor any refund. Could you please tell me how I am to provide my bank details to you for the refund, without calling an expensive number, which would eat up the refund whilst I wait?
Thank you
