Disney+

[Natasha992]

I was told I would not be charged for Disney+ and due to an error I would receive a credit on my account for the subscription dated back to Feb 2023.

Why is the credit not showing and the charge for the extra is?

[pgn · Accepted solution]

Nobody here can access your account, @Natasha992 - you need to contact O2 this morning, either on 202 at around 08:10 or via Social Media at one of the ways mentioned in the link just below this post. Good luck!