Defaulted account marked against my credit rating

[Charlie07]

Hi

Please can someone look into this issue as a matter of urgency. I am trying to apply for credit and before doing so, I ran a credit report with Experian. According to this, I have a defaulted account marked with O2 dated November 2022. I don't understand what this is as I have a direct debit of £8/month (which is now £9 something). I have never been informed that I missed a payment.

[jonsie · Accepted solution]

You need to contact the Credit Referals team on this

The email address is creditfilereferrals@telefonica.com

Or you can write them at

Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE