Solved: Re: Can’t log in to My O2

GG4 · ‎09-12-2020

Hi! I recently signed up to a pay monthly contract for an iPad, the confirmation email tells me to sign into my o2 to look for tracking details however when I try it says my o2 isn’t available to me. I purchased the iPad about a week ago so I’m a bit confused. Any suggestions? I know there’s a delay with the iPads at the moment which is fine but I can’t log in to see any information at all. When I log in on the desktop and not the app it says I don’t have any products.

MI5 · ‎09-12-2020

@GG4

Your MyO2 will be activated when your device is shipped.

You will then receive an email with tracking details http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-12-2020

@GG4

Your MyO2 will be activated when your device is shipped.

You will then receive an email with tracking details http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

GG4 · ‎09-12-2020

Thank you so much. Makes sense now, the confirmation email confused me and I’m obviously not that great at researching answers!! Appreciate your help

MI5 · ‎09-12-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎09-12-2020

There may be a delay as stock isn't always as accurate as the website would have you believe

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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