Bundle not going on , my o2 says I have no products?

[Hugo4ever]

Hi 

I changed my big bundle a few days ago from the £20 to the £30 big bundle and then today topped up as it's due today , I got a text message to say I have a fresh £30 big bundle but I couldn't use my data it won't let me on the internet then 10 mins after that I got a message to say I need a balance of at least £30 but I already topped up earlier and o2 have took my £30. 

I then tried logging into my o2 but it says I have no products. 

Tried the app says my o2 is not available to me? 

What the hell is going on I've never had this issue before?. 

[Hugo4ever]

Ok so I turned my phone off and on , my data is now working but my O2 and the app still say no products? 

[Hugo4ever]

Another update , it's now showing on my O2 account , must have just took longer than normal to come on

[Breanna]

Thanks for updating @Hugo4ever!