Airtime rewards

[Liz121]

I have claimed £10 airtime rewards According to them it is sitting on my account but has not been taken off my bill they told me to contact o2 i phoned them to be told I wasn’t through to the right dept She said she couldn’t transfer me, put me on hold then the phone cut out Can anyone help please

[MI5]

@Liz121 

You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Liz121]

Thank you unfortunately they couldn’t help i being bounced between o2 and airtime rewards

[MI5]

@Liz121 

Credits can't be applied if you have a charge to mobile bar on your account, so check that first.

Guide: O2 BARs 

[Liz121]

Can you please tell me how to do that

[MI5]

@Liz121 

You need to ask O2 Guide: How to find help & contact O2 

[Liz121]

It says on Airtime rewards app that if there is a problem to contact their support so the balls back in their court it’s a ridiculous situation when they are advertising Airtime Rewards

[Oxonian]

@Liz121 

It's not completely clear who you have contacted about this, but please see :-

Airtime rewards | Rewards | Terms and Conditions | O2

https://www.o2.co.uk/termsandconditions/rewards/airtime-rewards-service-terms

That page is quite long and dry, but it does give you a couple of e-mail addresses to try if you have not already done so :-

info@airtimerewards.co.uk

support@airtimerewards.co.uk

[Liz121]

I’ve sent another message to the support team but haven’t heard back yet

[Oxonian]

@Liz121 

Good luck ! 😀