waiting for my phone to be dispatched

shaunmorgan · ‎26-01-2021

hi i decided to get a phone on contract with o2. i was told there would be a delay because there was no stock left, ive recently checked on the website and it says next day delivery which should mean they are back in stock surely one should have been dispatched by now.

MI5 · ‎26-01-2021

@shaunmorgan

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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