upgrade

[Claudia3]

O2 coustomer service is very poor coustomer service.

I want to upgrade my device but sometime call drop and sometime they,I need to call you back but nobody call me back.

In my I have never see this type of coustomer service.

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[Claudia3]

I call every number but they say I need to call you back but nobody call me back.

[Enlli]

If that's the case either call into an O2 store or move to another network for you next contract

[Claudia3]

I have a last question.

O2 never try to call back if the line drop

[madasaf1sh]

@Claudia3 

It depends on which team you get through to as some will, some wont...  

As @Enlli says pop into an o2 stoe oe move networks, you will get better service in store..

[jonsie]

Why not upgrade online?

Guide: Upgrading Your O2 Phone 

[Claudia3]

But I call the offical o2 number and they said I will call you back in 1minute and they not call me back

[Claudia3]

I am unable to login in my o2 account because the code is not comming on my number.

[Claudia3]

I have never see this type of rubbish coustomer service.