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hi @Anonymous ,
Are you porting your number from another network? If so, is the pack code less than 30 days old? If it isn't you needs to contact your current network to get a new one and make the request again.If it is less than 30 days then you also need 202, they will check if the pac code and number are valid.
If you are not porting, then you need to ring customer services to give them the number on the old card and the details of the new number you were given on contract. Hope this helps 
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Hi @Anonymous
This shouldn't take more than 24 hours normally. Have you turned the phone off and back on again? If it's still not working you can call Customer Service: http://www.o2.co.uk/contactus or try to do it yourself again using this link http://swapmysim.o2.co.uk/
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Are you porting your number from another network? If so and it hasn't gone through yet you need to call customer service and give them the PAC. If it's a simple sim swap you don't need a PAC.
hi @Anonymous ,
Are you porting your number from another network? If so, is the pack code less than 30 days old? If it isn't you needs to contact your current network to get a new one and make the request again.If it is less than 30 days then you also need 202, they will check if the pac code and number are valid.
If you are not porting, then you need to ring customer services to give them the number on the old card and the details of the new number you were given on contract. Hope this helps
