Re: replacement handset broken

Anonymous · ‎05-08-2016

ive been with o2 for years and have a contract phone and data with u.my handset broke in may and as ive taken out insurance u sent me a replacement in may2016.on the morning of 24th july i went to my phone and noticed no screen was displaying.ive phoned up and been in 02stores and been told i will recieve a email to prove phone still under warranty but still not recieved nothing.im sick of you not doing nothing to resolve this problem.insurance say its under warranty so i dont claim off it but im stuck with a phone i cant use and still have to pay for it.HELP PLEASE cause im at end of my tether being passed from pillar to post

MI5 · ‎05-08-2016

Contact cs here, not live chat though.....
http://www.o2.co.uk/contactus

We are customers like yourself so can't help with this particular issue, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.