just recommended my son to o2 (from ee)..read something about recommend a friend..apparently this is only if you order on line not over the phone as we did.....honestly o2 why is it such an issue as to how you recommend your friend..i have been with o2 for nearly 2 years and this is the first gripe i have had with them
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I wouldn't accept that if honest (unless it is in small print somewhere? )
Contact customer services and dispute it again
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Also have a look at this thread about Refer a Friend
http://community.o2.co.uk/t5/Welcome-News/O2-Refer-a-Friend/m-p/584188/highlight/true#M7280
I have just checked the terms and conditions in the above link and they are correct sadly
Referred friends must buy a Pay Monthly contract online, directly from O2.co.uk for both parties to become eligible for the referral reward. This offer is not valid if redeemed in store, over the telephone or via third party sellers such as The Carphone Warehouse
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Well it looks as if you aren't eligible then....which as you say is damn annoying. I can't see why it should be any different if honest. O2 have another customer (via your referral) whichever way you look at it...:smileysad:
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It's a shame but rules is rules I suppose. ...
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And I have to say those terms and conditions weren't that easy to get into. I put in a search for refer a friend...it brought up another thread with the link I gave...but then in that link you had to find T's and C's to find the para I pasted on here...
