is 28585 an o2 number and or safe to reply to?

[1tzTJ]

I called o2 the other day and recently got a text with a survey from the number above, I'm new to o2 and have seen very mixed comments about the number, is this a scam or a genuine o2 number?

[MI5]

@1tzTJ 

Yes, it's safe Solved: Scam texts - O2 Community

[1tzTJ]

cool thank you! I had seen that post but nothing about whether the number was o2, but maybe I didn't comprehend it correctly 😂

[Enlli]

I never do surveys. 

The one that keeps popping up on this forum several times a day has put me off for life 😉

[1tzTJ]

I looked into the number and it just seemed very mixed 😂

I'm glad its safe, takes away some of the fear of whether I'd been scammed 

the advisor I was on the phone to had sent a code that I had to repeat to him, which I found odd, but looking into it this is a normal thing, but I also got a reset password link whilst on the phone too so I'm slightly worried still

[MI5]

@1tzTJ 

As it was you who called O2 it is perfectly normal.

[1tzTJ]

even the password reset link?

just never experienced anything like this 😂

[MI5]

If sent from O2, yes.

You can change it again yourself if you're worried about it. Just tap the forgotten password link on the login page.