iPhone 16 Pro Max - Order Processing

[TekW2020]

Per the title, my order has been processing since the 13th; is anyone else's still on that also?

I'm expecting something to have gone wrong since it's 3:34am - on release day - and the order hasn't been dispatched yet 😕

[Matty123]

Yeah I have the same problem. All o2 say is if it says the 20th for delivery it will just be from that day. My wife pre ordered at the same time and was given the “up to 3 weeks” for delivery and she’s getting hers today. 

[Enlli]

These posts are best kept in one place

https://community.o2.co.uk/t5/Welcome-News/iPhone-16-amp-Watch-Series-10-Megathread-FAQ-s/m-p/174871...

[WJE55ETT]

Yeah, mine's the same - it just says 'Processing...' and estimated delivery is 'Up to 3 weeks'

It's ridiculous. What's the point of pre-ordering it if it doesn't arrive on the release date, as most pre-orders for other types of products do?

If I'd known it was going to be longer, I would've gone into the store and got it.

[madasaf1sh]

@WJE55ETT 

When you pre-order there is never any guarantee you will get the device on release day, as it depends on what stock o2 are assigned by Apple, how many pre-orders there are.. 

And o2 did make it clear "delivery from " and stock in stores will have been limited, even at Apple Stores.. 

You can always cancel and try your luck elsewhere, but be prepared to be disappointed..

[w4sif]

it's the fact that their CS agents are providing different stories whenever i try contacting them.. this is the 4th time as they say someone will in touch with me in 24h but no replies. 

but when i did my switchup on the 14th as a pre-order, the agent stated confidently that i'll be receiving the device within 1/2 days after the 20th so idk why give false hopes to their customer. 😕 

[messerp1]

ordered mine on the 5th october and mine still says processing and estimated delivery has never changed from "over 4 weeks".o2 are a disgrace

[Oxonian]

A warm welcome @messerp1 to this O2 customer to customer community. Unfortunately, the community has no direct O2 involvement and we are unable to access accounts etc.

I suggest that you message the sales team via social media :-

Facebook : https://o2uk.co/O2CFB

X (formerly known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good reputation or solving customer problems.

Guide: How to find help & contact O2