disappointed

[Anonymous]

seriously fed up with O2. I changed my address on the account last year, so this weekend order a new handset and they send it to my previous address even after I highlighted the new address 😞 So after contacting support who basically called me a liar I had to track the handset down.

First off, rather than simply assuming you are always in the right, LISTEN to the customer!

Secondly, you don't always get things right, accept that.

After 12 years with you, today, I ordered a new handset from another provider and will be cancelling your services 😞 Shame on you.

[Cleoriff]

Hi @Anonymous Info on cancelling your contract here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

[Anonymous]

thanks for that I need a PAC code for sure. had this number since 2003. I actually realise now I have been with o2 for 14 years! They used to be by far the best 😞 Even BT cellnet before that was good as well.

[Cleoriff]

@Anonymous  Info on getting Pac here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278

[MI5]

Don't forget to unlock your phone whilst it's still free too
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...