General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

complaints

just fired off a complaint to o2 complaints about the stupid upfront fee's for an upgrade and zero customer loyalty. so lets see how this one pans out, not sure why as a customer of nearly 15 years i should be forced to pay £119 upfront cost and zero...

Slow speeds in USA

Hello,I'm currently in San Francisco on holiday, I've been here a few times before but I've never visited since moving from Three to O2. I'm currently paying the daily £4.99 O2 Travel but the service seems shocking.Webpages are taking minutes, images...

Why Am I Unable to Give Kudos?

Suddenly, for some reason, I can no longer give kudos. I have checked my settings but can't see anything that would have affected this. Can anyone help?

l Online order not going through

I've tried all day to try and buy a oneplus off the website but get to the stage where i enter my card details and it gives me an error and reloads the same page for me to enter my card details.There is no issue with my card, I've call amex who have ...

I did not receive a battery charger with my phone why is not included?

No battery with my order?

O2 abroad subscriber - Cruise around Spain, get charged Icelandic rates!!

Cruisers beware!! -- My wife and I have been signed up to O2's 'Abroad in Europe' scheme since it's inception many years ago, happily paying the £1.99 a day package charge. During that period we have been on dozens of trips and cruises throughout Eur...

Letter in post

Asked for verification on some website. Will I get a letter in the post about this??

O2 still charging for roaming

Hi all, so we have end of roaming charges from thursday. Finally I cn call home in Slovakia. Only to find a£40 bill!!!I feel totally misled by O2s sms about roaming charges. Im 100% sure Im not going to b the only one here. I would not make these pho...

wifi hotspots

dioes anyone else expieriance real sluggish and slow speeds with unrelliable connections with o2 hotspots??

Error in Hotspot Finder map for SW15 1RT

I used the Hotspot Finder function and entered my own postcode SW18 5QU. The app produced a map which included a hotspot labelled: Underground - Putney Bridge StationStation Approach, London, SW15 1RT. The problem is that the postcode SW15 1RT and th...