Discussions & Feedback
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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 37750 Views
  • 45 replies
  • 6 kudos

Ee

My auntie got email saying that someone sent them a picture message and go to eeuk.mms.ee.co.uk/eeuk and it wasn’t me as I’m on o2

Gilly1 by Level 1: Joiner
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Cheaper upgrade elsewhere

I have seen a cheaper deal with an alternative provider but have been with O2 for years and wondered if they would match the price? Any help please?

RM12 by Level 1: Joiner
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  • 1 replies
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Number change

How can I change my mobile number online? as they are only dealing with certain enquires over the phone right now

Sophie7 by Level 1: Joiner
  • 690 Views
  • 2 replies
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Hauwiei /Samsung

Hi has anyone any experience with both a samsung/Huawiei?I have an s9 at the minute but unsure to go for the s10 or the hauwiei pro?

Gg89 by Level 1: Joiner
  • 1171 Views
  • 5 replies
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Returns

Hi allNot sure if anyone can help.So i sent back the active 2 watch as was too big and reordered the smaller size as the bigger one was sent in error.So i was of course charged for 2 although i was told order was canceled. Its ok these things happen ...

Dalia by Level 1: Joiner
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  • 2 replies
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Network-related content and discussions

Hi everyone, I hope your week is going well. As part of our community content planning for the future, we'd like to get a better understanding of what kind of network-related content/discussion you'd like to see here on the community and what you are...

Marjo by Former Staff
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  • 6 replies
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Loyalty

Been an o2 customer for 18 years now and just lost a lot of loyalty for them due to having to pay for a mistake made by a staff member over a year ago.Just made my day this has.... not.

Adam714 by Level 1: Joiner
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Positive feedback for Kevin C.

I just wanted to ensure that Kevin C. was recognised for being an asset to O2 as a customer service advisor. He is the definition of great customer service, polite, friendly, ever so helpful and went out of his way to not only ensure I got a good dea...

Zoe-94 by Level 1: Joiner
  • 1043 Views
  • 3 replies
  • 3 kudos

Resolved! O2 Customer Support Email Address

Has any got the O2 Customer Support Email Address? It would be much appriciated! Looks like you landed on a popular topic. If you're looking to contact customer service to upgrade, get a PAC, join or get a new device or tariff, you can also contact O...

Community_STS_PAC2.png Community_STS_1.png Community_STS_2.png
Anonymous by Not applicable
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  • 23 replies
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