Re: Vas change

JM-1 · ‎06-09-2023

Hi I had a text about and order I made but I did not make any orders…

does anyone know anything about this and what it means ?

I called o2 but I could not understand what he was saying!
thanks

MI5 · ‎06-09-2023

It's just an automated system message that gets sent out when customers are moved to the new billing system.

Nothing to worry about.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎06-09-2023

@JM-1

It is a random text message sent out by the system, when you are moved to the new billing system...

Normally nothing to worry about, and you can login to myo2 to make sure no orders are on the account

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

JM-1 · ‎06-09-2023

Bit disconcerting.

MI5 · ‎06-09-2023

Exactly what we all said when we found out @JM-1

O2 need to be clearer but they won't be, of course......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JM-1 · ‎06-09-2023

Thanks all

CEllis · ‎07-09-2023

I'm just had this message too then I checked my account it said this:

ORDER TYPE:VasChange

07mynumer Sim Only 24 Month Set 3 #13200903 | 30GB Plus, Unlimited UK Minutes, Unlimited UK Texts

Is this the same thing? I even got an email about it too but I haven't requested anything

MI5 · ‎07-09-2023

@CEllis

Yes, same thing.

Yours is a billing adjustment.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

CEllis · ‎07-09-2023

Thank you for replying.

So the 'order' is from 02 just an adjustment and there's nothing to worry about?

MI5 · ‎07-09-2023

That's correct @CEllis

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.