The problem you have, which we see often, is getting an adviser to actually own the issue and see it through to completion.
There is a complaints link on the contact us page which may be your best course of action
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
