Re: Type size too small

FrankieB · ‎30-08-2020

Hi O2,

Question for you/something to point out.

Oddly, your choice to make the type small on the first page of this app means thatanyone wanting to check their remaining pay-as-you-go data (most people) have to a) search all over the place b) zoom in c) struggle to read it and also (if anything like me) wonder who made that choice to make one of the most sought after bits of info so illegible and difficult to locate??!

UX snafu.

I’d be very grateful if you could fix that in any upcoming update. 😊

Also, I’m a designer and could redesign this for you and make it fantastic. Give me a shout!

Cleoriff · ‎30-08-2020

@FrankieB

Have you got something in phone settings to enlarge the font?

I find it perfectly ok. More info here

https://community.o2.co.uk/t5/How-to-Guides/My-O2-Pay-amp-Go-Guide/ba-p/1019002

Veritas Numquam Perit

FrankieB · ‎30-08-2020

Phone settings cannot enlarge the app font size.

The amount of data remaining should be easily visible to the user, not lost in small type. All four of us had to search for it..

MI5 · ‎30-08-2020

@FrankieB

Can you post a screen shot as on my pay monthly app it is massive and very obvious?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎30-08-2020

Exactly the same for me @MI5 via the app or the website...

Veritas Numquam Perit

MI5 · ‎30-08-2020

PAYG app must be different I guess but can't check as my Mum has that phone currently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

FrankieB · ‎30-08-2020

Can’t see how to post a screenshot!

FrankieB · ‎30-08-2020

Wow, the screenshot above is WAY better. On mine, it’s about the size of this type, contained within a sentence!!

MI5 · ‎30-08-2020

@FrankieB wrote:
Can’t see how to post a screenshot!

Click this box:

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎02-09-2020

Hi @FrankieB thanks a lot for taking the time to post your feedback and comments about the My O2 app. Sorry to hear you're struggling to see the font size. That's good feedback we can pass on to the My O2 team. A screenshot would definitely of help though - did any of the advice above clarify how to do it or are you still struggling?