The way of O2 (Telefonica) is going

[Anonymous]

Hi All

I am here to say a few things about O2.

A few weeks ago I had a thought about what O2 is going though, and this why. As everyone knows they have sold their broadband and home services to Sky, they have also outsourced all there calls from customer service, technical support and also sales to Capita who couldn't care less about there customers, and now they have decided to close the O2 Wallet Service. I have recently moved my provider to EE which I have had not faced any problems what so ever.

I would like to know if O2 are going though a tough time in this day of age.

Jason

[Anonymous]

Hi,

You must go where you think fit and as long as the alternative network provides strong signal where you live, work and commute at a good tariff price then that's all good.

We are customers here like you too.

Some happy and some not but its like this on ALL the network forums.

Outsourcing to non Uk callcentres is said to save on costs and other British companies do this. Its down to personal opinion on how you feel about this. I've never had any issues.

I'm not a business analyst or armchair lawyer and can only guide you to the facts and figures regarding o2's growing customer base.

[Anonymous]

In O2s defence I have been with all the networks and O2 has the best customer service bar none on the phone that is live chat is a waste of time

[Anonymous]

Compared to Vodafone I would have to agree.
T Mobile were pretty good. Never been with Orange or 3

that said o2 is getting worse in line with comments made earlier by @gemz4the1. O2 is going down hill but then the others aren't getting better

[MI5]

Too be fair to Three their CS is as good as O2's (on the phone), both have always been willing and helpful when I've called and always very polite.

[Anonymous]

Yes but can you understand 3 Rich

[anticpated]

It may be less expensive for O2 but more expensive for us who have to call CS and have to spend longer on each call because it can take longer to get problems resolved, especially if there is a language divide.

[Anonymous]

Do you mean expensive as in time?

[anticpated]

Yep I do. 202 is free (paid for) at the moment, so I hope that doesn't change. If you take twice as long to resolve issues then the time spent on them could annoy people.

Furthermore if there is a language barrier then they will also be frustrated. Speaking to a robot is bad enough but one that doesn't understand you will drive you insane.

[Anonymous]

I do agree with that