I spent five days in France in May and was charged for data as though I was out side the EU.
o2 have refunded my PAYG balance of £110 after a lot of correspondence but they say I must
have been outside the EU. Explanations include that I must have been on the boarder of an EU country
that an airline was responsible etc. I am still looking for an explanation but am met with 'Impossible'
our systems are such that charges are clearly determined by location.
Another interesting phenomenon was that I topped up with £20 when I discovered that I had a zero
balance, received a message that £1.99 would be taken from mt account which was good for the day
turned off my mobile and when I turned it on again was told I had no money. I had not used the phone in the meantime.
As I am leaving for France shortly for two months and dont want the same thing to happen I have put my SIM in an old type phone ie not smart so can only be used for call. I will then use my NEXUS and iPad for WIFI to read my emails.
Could you please tell me if anyone else has experienced this problem or how it could have happened. I've been with o2 for 15 years and going to the same place in France and its never occured before.
Thanks for your time
Peter
