General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

My Third Phone in Five Days is Promised.. But will it WORK ??

What happened to O2 ?? .. 10 years a customer.. being totally let down.. Long story short : 1) Samsung Galaxy Ace 2 - 10 months into a contract, starting to freeze, left side of the screen has zero response to touch, I called last Friday, and things ...

Resolved! Transferred numbers to different network

My partner transferred from O2 to EE the new handset came with of course new phone and number he transferred old number to new handset , calls go to new handset fine via old number but texts I send are registered as being sent to the new number and g...

Resolved! Email service

So I received an email from O2 webcare team. At the bottom of the email it says: If you have a query about your service please visit www.o2.co.uk/help or email us at mailto:mycare@o2mail.co.uk where it will receive our attention. Regards, O2 Customer...

Spell-check issues

Hi everybody, I hope you're having as sunny a Monday as we are in Bucks! Just as a quick FYI, we've reported an error in the community's spell-check system to Lithium who are investigating as we speak. When you try to use it, you get an 'Error:0' mes...

PAY AS YOU GO USERS ALSO WANT USAGE STATEMENTS ONLINE!

I have tried in so many ways to find out why O2 does not afford its Pay As You Go users the ability to keep track of their calls, text and data usage online as is allowed O2 Pay Monthly users and also users of almost every other UK phone network rega...

Frustrated with O2 chat - data roaming issue

I have never been so frustrated with a company! I have tried several times to use the 'Chat' service to solve an issue I have with data roaming charges while I was in Croatia. Unfortunatelty, I now see this board as my last resort to try and get the ...

Forum.. Message box problems?

Hi allNot sure whether this is just a problem with my netbook...or something affecting others.2 nights ago the Forum went down for about an hour around 2am in the morning....(I was getting the Oops we are having a problem' message)The following morni...

Resolved! MRS messages

Anyone being charged for mm messaging when all you've done is cut and pasted the same message to more than one receiptitant? It's so not on its not an mms it's a text mesg?!!!

Resolved! Cannot Access My O2 on PC

Hi! Today when I try to access My O2 on my PC using Internet Explorer 11 it fails to work and in fact it crashes my browser. However, if I go to www.o2.co.uk I can sign in successfully to O2 Community, but if I try to access My Account from there it ...

Resolved! UKMail have been terrible - anybody else had the same awful experience?

I ordered an upgrade to an iphone 5S on Sunday 31st August. I was buying it on my daughter's behalf. I was promised a delivery by UKMail on the Tuesday. I made sure I was in all day. The driver never showed up. No card was left to say that delivery h...