Regarding network issues in my area

Bhomika · ‎01-12-2024

I have network issues in my area it’s been few days now I have been using this network since last 5 years and this is the first time i am having this problem and i contacted the customer service and the person who chat with me was Mohd Fakhruddin and he was so generous without any delay he quickly checked my area and said there is some issue and engineers are working on it and he had put my name and email on list so that once problem is solved i will be notified. I am very satisfied with his service. I love the network and service of O2 they are the best and quick🤗🤗

MI5 · ‎01-12-2024

Check yourself here @Bhomika

https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎01-12-2024

Thank you @Bhomika for the positive feedback above the Customer Service agent who dealt with you. 👍

Either @Dave-O2 or @Kei_M might want to obtain more details from you to pass the message on.

Dave-O2 · ‎02-12-2024

Thanks for the tag @Oxonian

@Bhomika I'm glad to see you've had a positive experience, so i can get this fed back to the relevant area, can you drop me a PM with your mobile number and the date/time of the call?

I'll then pick this up when I'm back in the New Year 👍

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