Recent charges

Syllabus1 · ‎29-08-2021

Hi can you please explain why recent charges in my o2 is still not available to view. It’s been 5 weeks since this was first reported. How much longer until it will be resolved please?

MI5 · ‎29-08-2021

Could be months before O2 change it but that's assuming they intend do.

Sometimes they just make arbitrary changes at will.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎31-08-2021

The last we heard was in the link below:

https://community.o2.co.uk/t5/My-O2/Recent-charges/m-p/1481879#M13377

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

jonsie · ‎31-08-2021

Could be months....or never!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

TheresaV · ‎13-09-2021

Hi everyone @Syllabus1 @jonsie @gmarkj @MI5

This issue has now been fixed. Thank you for your patience and please let us know if you are still experiencing issues

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

gmarkj · ‎14-09-2021

Thanks for the update @TheresaV and having just checked recent charges are back on the main site and the billing one too.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

TheresaV · ‎14-09-2021

That's good to hear, thanks for checking @gmarkj

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

ThissOne · ‎30-11-2022

Hi @TheresaV - I am unable to view recent charges either via the MyO2 app or the website. I keep getting stuck in an infinite loop with the 'Billing history' pop-up each time I click to view the recent charges. Never actually shows me the recent charges and this is now frustrating. Could O2 please have a look at this to confirm if this is a one-off error or there's actually something inherently wrong. Thanks

gmarkj · ‎01-12-2022

Theresa no longer works on the o2 community @ThissOne.

Instead I'll mention @O2Sarah- who does and is working this morning.

She will send you a private message (PM) on the community to get some more details from you and permission to access your account.
Please reply on the community - watch out for a red number on top of the envelope icon in the top right once you log in - otherwise she will not get your reply.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2Sarah- · ‎01-12-2022

Thanks for the tag @gmarkj

@ThissOne i will send you a private message so we can check your account.