Problems with getting a Esm QR code

[Karen26]

I’m having problems getting a Esm QR code 

[jonsie]

At one time you could order one in My O2

If you can't you need to call them or go instore with photo ID

Guide: How to find help & contact O2 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[Enlli]

If you have a plastic SIM that is working you are better not changing to eSIM for you main network

What you are experiencing now is just the beginning of sorrows