General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Complement

How can i complement someone whom I spoke to over the phone yesterday?

Scam or not ?

Ello all. Right then, I've just had a call to my mobile from some guy, South East Asian from the sound of it, from O2's Future Promotions Team, telling me that O2 were going to give me a discount on my monthly contract for 6 months, and asked me to g...

Best phone this year

Hi I've got Google pixel 7pro on contract paying out at 52 a month now my daughter has a iPhone 15 plus and she pays 43 how can that be hers is more newer than mine

Store feedback

Hey, Not sure where to post this— wanted to give some feedback for great service I received in an O2 store today. Whereabouts can I submit this? Thanks

Stolen Phone Proof of Barring and Usage for Insurance Claim Help

Hello, I had a phone stolen last month and have been struggling to get evidence of proof of usage and barring from o2. I was wondering if anyone could please share experience with how you have managed to get this, or if you know the process to get th...

Tell me the Old, Old Story

This comes as no surprise to the regulars on here.Perhaps those with similar problems write Anna Tims at the Guardian https://amp.theguardian.com/money/article/2024/jul/23/cheap-virgin-media-o2-volt-broadband-deal-came-at-a-high-price

Early upgrade

I'm looking at upgrading early, I'm doing it through a thirs party website. How would I go about doing so. Do I just do the upgrade through the third party and would the early upgrade fee just get charged to my account or do I need to clear the balan...

Keep my number

I have been trying to switch my number to my new sim for 3 weeks. I was clear about both sims being from O2 but under different accounts. I was told to create a PAC code, porting was meant to happen on 10th/11th June. It failed so I contacted O2 agai...

Number port issue

Will my number port from iD Mobile to O2 even if I've had texts from O2 to say that the port will not happen? My iD Mobile SIM and the number I want to keep no longer work, but the transfer hasn't gone over. I was told last Friday that it would happe...

Serious Security Risk & Solution

I got a very clever scam call that exposes the lack of security in O2's 2FA verification text. The guy said along the lines of 'Hi.. we've just noticed the plan your using is outdated because it's still from 2015', simple and believable - didn't ask ...