General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Porting issue

My phone number was ported eventually from BT to O2. After 11 days of constant calls to O2, promises of call backs that didn't materialise. Cases to back office raised, and one helpful person in complaints, my wife's phone is still on a temporary num...

Can’t pre-order iPhone 16 for switch up without handing over phone

Hi! Read on here a few days ago the process for Switch Up to the new iPhone 16 should be straight forward. Visit the store, pay £50 and return on release day or when your phone arrives in store and switch up. I visited my local store today only to be...

Leaving o2

My contract finishes on 10th Oct. If i get my PAC code now and move how much extra will i have to pay? It says £0.00 on the upgrade page but i assume that's only for upgrading with o2.

Broadband Speed

I am currently getting a 4.69 Mb/S download speed and a 0.68 Mb/c Upload Speed - I am experiencing slow connection - what speeds should I be experiencing?

I can’t buy an Apple Watch.

Hi there, I want to purchase an Apple Watch and the website rejects the application just before the credit check. At the time I thought that, perhaps, because my phone was out of contract they wouldn’t let me sign up for one. anyway, last week I orde...

IOS 18, Watch OS 11 and IPAD OS 18 - Released

The latest version of IOS, IPADOS, Watch OS has been released as well as MAC OS Sequoia (Vision OS 2) have been released. O2 have pushed a new Carrier Profile 59.1 but it doesn't enable RCS for some reason, but did enable 5G StandAlone on compatible ...

The time has come

Based on some of these reviews and my experience, seems like o2 slowly going downhill

Tariff

I own my phone and my bill is ridiculous every month. These people at gift gaff say I can keep my number and get unlimited data, calls and text for 15.99 per month, you cost more than twice that. what can you do for me

Pixel 9 pro fold

Hi guys, I'm still waiting on my pixel 9 fold from the pre order on the 15th of August Is anyone else in the same boat?I've had no luck calling 202

o2 are breaching contract, but wont release us

o2 are meant to be a more "premium" brand that should focus on customer experience. Over time they have consistently had the highest prices, they overload you with information and lock you into contracts of 24 months. The only way to get even half de...