Online Billing Information Vanished

[Anonymous]

Hi, is anyone out there having the same problems as me, logged into my account to check my bills and it states 'Details not Found'. It's telling me to register but I am already logged in:roll: O2 let me log in ok but my billing account information has all vanished. Phoned customer service up and bloke on phone says yes u have 4 accounts and he can't understand why I can't access them. Been with O2 for 10 years so it's not like my accounts are newbies. Is anyone else had similar problems?

[Anonymous]

could it be your looking at your current bill which is not made up yet so u may need to look at your last bill which will be june`s i think

i could be wrong

[Anonymous]

Hi I'm having the same problem its really winding me up now.

Roz

[jonsie]

Have you tried the beta link? ::

beta

[Anonymous]

Hi stevy,

Thanx for the link but i still cant veiw my account.

I have 3 contracts and i can log in & veiw 1 of them with no problem.the other 2 are normally veiwed using the same username & password,I can login in but like shelly i am asked to register as my details are not found.

Roz

[jonsie]

Yes I had an error and was constantly looped back to the 'you are signed in' page and also an unsecured site before the beta link worked.

Gotta say that O2's website is diabolical now and it's high time something is done to fix the errors and time-outs.

I would urge all users to give some feedback via the on line form ::

http://www.o2.co.uk/abouto2/webfeedbackform

(probably take a few minutes to load it though :womanindifferent:

[Anonymous]

Got my online billing accounts sorted. Phoned O2 customer service and all they said was we'll hand it over to the technical department. Wednesday night was on O2 and their live online chat popped up so I started a chat with the advisor and he was brilliant. The MyO2 pages have all been changed and for some reason it was blocking some people out. He talked me through step by step, sent me links and codes to my mobile and low and behold within about 10 minutes I could access all my accounts. I like it when you have a problem and you can actually get to speak or live chat with someone who has a brain and knows what they are talking about.

Thanks anyway for all advice given

[Anonymous]

Got my online billing accounts sorted. Phoned O2 customer service and all they said was we'll hand it over to the technical department. Wednesday night was on O2 and their live online chat popped up so I started a chat with the advisor and he was brilliant. The MyO2 pages have all been changed and for some reason it was blocking some people out. He talked me through step by step, sent me links and codes to my mobile and low and behold within about 10 minutes I could access all my accounts. I like it when you have a problem and you can actually get to speak or live chat with someone who has a brain and knows what they are talking about.
Thanks anyway for all advice given

how did you get on live chat to get the problem fixed, i have the exact same problem and no one at o2 so far has been able to help me

[Anonymous]

This has happened to me since O2 re-designed the Online billing system. I have contacted customer services on a number of occasions, firstly they suggested that I must have changed my username or password and had forgotten I'd done so, then after accepting this was not the case they suggested the problem was with my computer, then they took me through different processes changing username/ changing password etc, etc. In the end they accepted there was a problem and have referred it to their IT Developement team. All I can suggest is that those experiencing this problem is to be persisent in phoning them and emailing them insisting they look into the issue, only then it seems they take any notice of customers.

[Anonymous]

Just received code by text message from O2 to use when loging in. Issue resolved, can now access my billing details as before.