O2 know they have a VERY serious problem with their usage report, @o2dave confirmed this to me in a private message, and he was looking into it, back in may. He probably gave up as o2 admitting these faults in usage reports opens up a can of worms.. that is likely why they ignored my complaint completely. They did make an excuse of forgetting to open up a ticket , but they continued to ignore repeated phone calls and letters. They perhaps thought this would go away, but it’s now going to the newspapers, and then ombusman.
I’ve got a couple of private messages from others with similar problems, sorry just reading them now, will respond with some advice. Good to know I’m not alone in this, well not good but shows that mine is not a one off incident. I would not recommend using o2 at all now, you will regret it if you ever need to make an insurance claim!
