General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Sim

I asked for a replacement sim on the 23rd July for my daughter. They suggested an eSIM. Now nearly a month later she still has no working sim. It’s just said stick in processing. My whole summer has been calling o2 for people to say they’ll raise a t...

IMEI block

O2 have placed a IMEI block on my device due to missed payments. I have paid the missed payments & completely paid of my device. I have rang customer services multiple times to be told that the IMEI block has been lifted, but my device is still not w...

O2 launches new mobile plan to support people on low incomes

This might be of use to some community members :- Virgin Media O2 launches new mobile plan to support people on low incomes - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-launches-new-mobile-plan-to-support-people-on-low-incomes/ O...

Porting not being put through

I ordered 2 SIM cards on Wednesday and gave O2 my PAC codes to keep the numbers. Porting of one number started before I even received the SIM cards but no transfer date for the other one. Live chat were useless. The O2 store assured me it would be to...

calls from vodafone landline not received by 02 mobile

himy brother-in-law rings from his vodafone landline starting 01782 to my o2 mobile number starting 07722.as soon as the 02 number is answered, it disconnects at both ends.he doesn't have that problem when ringing other mobile numbers on different ne...

Migration / 360 problems

HiI took a contract out for new phones for me & my wife last November (23) paying x amount per month via the app. Everything was OK until the beginning of spring. Some bright spark at o2 thought it be a good idea to take the drop down box which house...

Bank details

Does O2 accept Revolut bank details for direct debits?

How to clear cache in Google Chrome: This might improve the performance of your browser

This might be of use to some community members :- How to clear cache in Google Chrome: This might improve the performance of your browser | Laptop Maghttps://www.laptopmag.com/software/browsers-search-engines/how-to-clear-cache-in-google-chrome

Can't wait to get rid of 02.. paying for a service you don't get!

I'm sick to death of paying for this sim only deal. I don't get signal anywhere and the 4/5g is just as crap.. I've got an EE sim and it's miles better than this rip off service.. you should be allowed to leave when you don't get the service you're s...

upgrade

O2 coustomer service is very poor coustomer service.I want to upgrade my device but sometime call drop and sometime they,I need to call you back but nobody call me back.In my I have never see this type of coustomer service.